Shipping & Delivery

To ensure that your package is properly delivered and you receive your shipment within the time frame advertised, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect address information.

Please allow 24 to 48 hours (with the exception of weekends and holidays) to process your order.

Standard shipping time is 5 to 14 business days (CA, U.S, U.K, France, Italy, Germany, Australia) from the date that your item is shipped out, not necessarily from the date that the order was placed. Depending on your location, delivery time will vary. Some countries can be reached in little as 2 -3 business days

Majority of the orders arrive within the advertised time frame, but in very rare occasions, please allow up to 16 business days.

If your package is non-deliverable due to insufficient address please contact us immediately at support@soffyskin.com with your Order Number. You will be responsible for the secondary shipment charge due to customer address errors.

If you refuse any shipments or request a refund due to insufficient address, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.

If your tracking information states that your package was delivered and you have not received it. You must address this with your local post office. We do not hold responsibility for packages that state to be delivered.

We do not issue refunds for packages that state being delivered.

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

We may update this Shipping policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Please note that no effective update date will be displayed here.